Terms & Conditions for tripay

In these Terms and Conditions, the following terms have the meanings set out below unless the context clearly requires otherwise:

• "Platform" — the tripay website accessible at https://tripay.cam, including all associated pages, services, software, and content.
• "Company" — the internationally licensed entity that owns and operates the tripay Platform.
• "User" / "You" / "Player" — any individual who accesses, browses, registers with, or uses the Platform in any capacity.
• "Account" — a registered personal account created by a User on the Platform, used for accessing games, placing bets, and managing funds.
• "Services" — all products, features, and functions made available through the Platform, including sports betting, live casino, slot games, togel (Indonesia's traditional numbers lottery), and any other gaming or wagering products.
• "Bonus" — any promotional credit, free spins, cashback, deposit match, or other incentive offered by the Company to Users subject to specific terms and wagering requirements.
• "KYC" — Know Your Customer, the identity and document verification process mandated by the Company for all account holders.
• "IDR" / "Rp" — Indonesian Rupiah, the currency used for all transactions on the Platform.
• "Wagering Requirement" — the total amount that must be wagered before bonus funds or bonus-derived winnings can be withdrawn.
• "Responsible Gaming Tools" — platform features including deposit limits, loss limits, session timers, cool-off periods, and self-exclusion, provided to Users free of charge.

By registering an Account, you represent and warrant that:

1. You are at least 21 years of age;
2. You are registering on your own behalf and not on behalf of any third party;
3. You have the legal capacity to enter into a binding contract under the laws applicable to you;
4. You are not a resident of any jurisdiction where online gambling is explicitly and unambiguously prohibited by applicable law;
5. You have assessed your own legal situation and accept full personal responsibility for determining whether your use of the Platform is lawful in your specific location;
6. You are not an employee, contractor, or close family member of an employee or contractor of the Company;
7. You have not previously been self-excluded from the Platform or had an Account closed for Terms violations.

The Company reserves the right to request documentary proof of age at any time. Failure to provide satisfactory proof within the timeframe specified in the request will result in account suspension pending verification.

Each User is permitted to hold one (1) Account only. Operating multiple accounts — whether under your own name, under different names, or using different devices or IP addresses — constitutes a material breach of these Terms and will result in immediate suspension of all associated accounts and permanent forfeiture of any balances held therein.

When registering an Account, you must provide accurate, complete, and current information. This includes your legal full name (as it appears on your government-issued identity document), date of birth, residential address in Indonesia, a valid email address, and an active mobile phone number. You agree to update this information promptly if any of it changes.

Account credentials — in particular your password — are strictly personal and confidential. You must not share your login details with any other person. You accept full liability for all activity conducted through your Account, whether or not you authorised that activity. If you suspect unauthorised access to your Account, you must contact the tripay support team immediately.

The Company reserves the right to decline any registration application at its sole discretion, without being required to provide a reason for doing so.

All Account holders are required to complete identity verification (KYC) before making their first withdrawal. The Company may also request KYC documentation at any other point during the Account lifecycle, including at registration, following a change in account details, or upon reaching certain cumulative deposit or withdrawal thresholds.

Acceptable KYC documents include:

• Proof of Identity: Indonesian national identity card (KTP), valid passport, or driver's licence (SIM) — must be government-issued, current, and clearly legible.
• Proof of Address: A recent utility bill, bank statement, or government correspondence showing your name and residential address in Indonesia, dated within the last three months.
• Proof of Payment Method: A screenshot or scan confirming that the bank account or e-wallet used for deposits is registered in your own name (e.g., BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, or LinkAja statement header).

Documents must be submitted in clear, unedited digital format. The Company reserves the right to request additional documentation if the initial submission is insufficient to establish identity to the required standard. Withdrawals will remain on hold until KYC is successfully completed. The Company is not liable for any delays in processing withdrawals that result from a User's failure to provide timely and complete documentation.

All deposits to the tripay Platform are denominated in Indonesian Rupiah (IDR / Rp). The minimum deposit amount is Rp 50.000. There is no standard maximum deposit limit; however, the Company may impose individual account limits based on KYC status, account history, or risk management requirements.

The following payment methods are supported for deposits:

• Local Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata.
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja.

All deposit transactions must be made from a payment method registered in your own name. Third-party deposits — where the depositing account name does not match the Account holder's registered name — are strictly prohibited and will result in the funds being returned and the Account being reviewed for potential suspension.

The Company does not charge fees on deposits. However, your bank or e-wallet provider may apply their own transaction fees, over which tripay has no control. You are responsible for any such fees charged by your payment provider.

Deposited funds are held in a segregated account and are not used for operational expenses. Your balance reflects the funds available to you in your Account at all times.

Withdrawal requests may only be submitted to a payment method registered in the same name as the tripay Account. The minimum withdrawal amount is Rp 100.000. Withdrawals are processed 24 hours a day, 7 days a week, with the majority completed within five (5) minutes of request approval.

Withdrawals are subject to the following conditions:

1. Your Account must have successfully completed KYC verification before any withdrawal can be processed.
2. Any active bonus funds must have met the applicable wagering requirements before bonus-derived winnings can be withdrawn.
3. Where a deposit was made via a specific method, the Company may require that the first withdrawal be made to the same method, up to the deposited amount.
4. The Company reserves the right to carry out additional verification checks on withdrawal requests above certain thresholds. In such cases, the processing time may be extended by up to 24 hours.
5. Withdrawals will not be processed if the Account is under review, suspended, or subject to an active investigation.

The Company does not charge withdrawal fees. Processing times may vary slightly depending on the recipient bank's own settlement cycles, but tripay initiates all approved withdrawal requests within the stated timeframe.

From time to time, tripay offers bonuses and promotional incentives to eligible Users. All bonuses are subject to the specific terms published alongside each individual promotion, which form part of these Terms and Conditions by reference. In the event of any conflict between the specific promotion terms and these general Terms, the specific promotion terms take precedence for matters directly relating to that promotion.

General bonus rules applicable to all promotions:

• Each bonus may only be claimed once per User, household, IP address, device, and payment method, unless the promotion terms explicitly state otherwise.
• Bonus funds and any winnings derived from bonus funds are subject to wagering requirements, which will be specified in the relevant promotion. Until wagering requirements are fully met, bonus-derived winnings cannot be withdrawn.
• The Company reserves the right to set maximum bet limits applicable to bonus play. Placing bets that exceed these limits while bonus funds are active may result in forfeiture of the bonus and any associated winnings.
• Bonuses cannot be combined unless the promotion terms explicitly state that stacking is permitted.
• The Company reserves the right to amend, suspend, or withdraw any bonus or promotion at any time, with reasonable notice where operationally possible.
• If the Company has reasonable grounds to believe that a User is exploiting bonus structures — including but not limited to low-risk betting strategies designed purely to meet wagering requirements — the Company may void the bonus and any winnings associated with it.

All bets and wagers placed on the tripay Platform are subject to the specific rules applicable to the relevant game or sport. These rules are accessible within each game or betting market. It is your responsibility to read and understand the applicable rules before placing any wager.

The following general rules apply across all betting and gaming products on tripay:

• All bets are final once confirmed. Bets cannot be cancelled or amended after acceptance, except where a specific Cash Out or Edit Bet feature is available and explicitly offered for the relevant market.
• In the event of a technical fault, disconnection, or system error during a game or event, the Company will resolve the affected bet in accordance with the relevant game rules and available data at the time of the interruption. The Company's decision in such matters is final.
• Odds and markets offered on the Platform are subject to change prior to bet acceptance. The odds displayed at the time your bet is confirmed are the odds that apply to your wager.
• For togel (Indonesia's traditional numbers lottery) and related number-draw products, draws are conducted at scheduled times (WIB, UTC+7). Draw results are published immediately on the Platform and are final.
• For sports betting — including bandar bola (sports bookmaking) markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, and the UEFA Champions League — the Company reserves the right to suspend markets at any time, including in-play, where market integrity may be at risk.
• The Company reserves the right to void any bet placed as a result of an obvious pricing error, mechanical fault, or human data entry error, and will refund the stake to the User's Account balance in such cases.

Slot games on tripay are powered by Pragmatic Play, Pocket Games Soft, Microgaming, NetEnt, and other certified studios. All game outcomes are determined by independently certified Random Number Generators (RNGs). The Return to Player (RTP) percentage for each game is available in the game information panel.

The following activities are strictly prohibited on the tripay Platform. Engaging in any of these activities will result in immediate account suspension, forfeiture of balances, and may result in legal action:

• Registering more than one Account, or operating an Account on behalf of a third party.
• Providing false, misleading, or incomplete information during registration or KYC verification.
• Using automated software, bots, scripts, or any artificial intelligence tool to interact with the Platform or gain an unfair advantage in any game or betting market.
• Engaging in any form of collusion with other players, including sharing hands in poker, coordinating bets to guarantee a profit, or any other cooperative strategy designed to circumvent fair play.
• Laundering money or using the Platform for any financially illegal purpose. All suspicious transactions are reported to the relevant international regulatory and law enforcement bodies.
• Attempting to hack, reverse-engineer, or otherwise interfere with the Platform's systems, software, or data.
• Claiming bonuses through fraudulent means, including multi-accounting or using VPNs to disguise location or identity.
• Using the Platform to access gambling Services from a jurisdiction where such access is unlawful, including by using VPNs, proxies, or other IP-masking technologies.
• Engaging in any form of harassment, abuse, or threatening behaviour toward the Company's staff or other players.

All content on the tripay Platform — including but not limited to the tripay brand name, logo, website design, graphics, text, software, game content, and all other materials — is the intellectual property of the Company or its licensors and is protected by applicable international copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes, in accordance with these Terms. This licence does not permit you to:

• Reproduce, copy, distribute, or publicly display any content from the Platform without prior written authorisation from the Company;
• Use the tripay name, logo, or branding in any context — commercial or otherwise — without express written permission;
• Create derivative works based on any Platform content;
• Frame or mirror any portion of the Platform on any other website or server.

Any unauthorised use of Platform content constitutes a material breach of these Terms and may give rise to civil and criminal liability.

To the fullest extent permitted by applicable law, the Company, its directors, officers, employees, contractors, agents, and licensors shall not be liable to you for any indirect, incidental, consequential, special, punitive, or exemplary damages of any kind arising out of or in connection with your use of — or inability to use — the Platform or its Services.

Without limiting the foregoing, the Company is not liable for:

• Loss of profits, revenue, winnings, or anticipated savings;
• Losses arising from betting or gaming decisions made by you on the Platform;
• Service interruptions, technical faults, or downtime, whether caused by the Company, a third-party provider, or circumstances beyond the Company's reasonable control (including natural disasters, government action, civil unrest, power outages, or telecommunications failures);
• Delays in deposit crediting or withdrawal processing caused by third-party banks, e-wallet providers (including BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and LinkAja), or payment intermediaries;
• Unauthorised access to your Account arising from your failure to maintain the security of your login credentials.

Where liability cannot be excluded by law, the Company's total aggregate liability to you for any claim arising out of these Terms shall not exceed the total net deposits made by you to the Platform in the thirty (30) days immediately preceding the event giving rise to the claim.

The Platform and all Services are provided on an "as is" and "as available" basis, without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

tripay is committed to promoting responsible gambling and maintaining a safe gaming environment for all players. The Company provides the following Responsible Gaming Tools to all Account holders, free of charge:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your Account.
• Loss Limits: Cap the amount you can lose over a specified period.
• Session Time Reminders: Receive automated notifications when you have been actively playing for a defined period of time.
• Cool-Off Periods: Temporarily suspend your Account for a period of your choosing (24 hours, 7 days, or 30 days). During a cool-off, you cannot log in, deposit, or place bets.
• Self-Exclusion: Permanently close your Account and block yourself from re-registering for a minimum period of six (6) months. Self-exclusion requests are processed within 24 hours of receipt.

All Responsible Gaming Tools are accessible directly from the Account settings panel. If you are having difficulty finding or activating these tools, our support team is available 24/7 to assist you. For further guidance, visit our Responsible Gaming page.

The collection, processing, storage, and use of your personal data by tripay is governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference. By registering an Account, you confirm that you have read and agree to the Privacy Policy.

In summary, tripay collects personal data that is necessary to operate your Account, process transactions, comply with KYC and anti-money-laundering obligations, and deliver the Services. We do not sell your personal data to third parties for marketing purposes. All data is stored securely using 256-bit SSL encryption and industry-standard access controls.

You have the right to request access to the personal data we hold about you, and to request correction or deletion of that data, subject to our legal obligations to retain certain records for regulatory purposes. To exercise these rights, contact our support team at the email address listed in Clause 16.

The Company reserves the right to amend, update, or replace these Terms and Conditions at any time. Where a material change is made, the Company will endeavour to provide at least seven (7) days' advance notice by posting a prominent notice on the Platform and, where an email address is on file, sending notification to your registered email address.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must cease using the Platform and may request closure of your Account and withdrawal of any remaining balance, subject to the conditions set out in Clause 6.

The current version of these Terms and Conditions is always available on this page, with the effective date displayed at the top of the document. We encourage you to review these Terms periodically to stay informed of any changes.

These Terms and Conditions, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated and licensed, which is an internationally recognised offshore gaming jurisdiction.

In the event of a dispute between you and the Company arising from your use of the Platform, we ask that you first contact our support team in writing and give the Company a reasonable opportunity (not less than 30 days) to resolve the matter internally. The Company will investigate all disputes fairly and provide a written response within 10 business days of receiving a formal complaint.

If a dispute cannot be resolved through internal channels, you may escalate the matter to the independent dispute resolution body specified by the Company's licensing authority. The Company will fully cooperate with any such escalation process.

Nothing in these Terms limits your rights as a consumer under any mandatory consumer protection laws that apply in your jurisdiction and that cannot be excluded by contract.

If you have any questions about these Terms and Conditions, wish to submit a formal complaint, or need assistance with your Account, please contact the tripay support team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform. Our Indonesian-speaking agents are available around the clock across all Indonesian time zones (WIB, WITA, and WIT).
• Email Support: [email protected] (plain text — not a clickable link). Response time: within 24 hours on business days.

For formal legal correspondence or data protection queries, please mark your communication clearly as "Legal" or "Data Protection Request" in the subject line and direct it to the same email address above.